Purple Card Return Policy

All prepaid cards, coupons, electronic codes, game keys, and any other digital services provided by Purple Card are non-refundable and non-returnable. Since these products can be used immediately upon purchase and it is not possible to verify whether they have been used, we cannot offer any refunds after the purchase is completed.

Dissatisfaction or Compatibility Issues

If you are not fully satisfied with your purchase or encounter compatibility or quality issues with the content you purchased, please contact us at support@purple-card.com or through the inquiry form available on the website for further assistance.

Order Cancellations

You may cancel your order or receive a refund only if the order has not been delivered yet. Once you receive the digital code, prepaid card, or any other item, the sale is considered final, and no returns or refunds are possible.

How to Request a Cancellation

If you wish to cancel your order, please send a request to support@purple-card.com or through the "Contact Us" page (https://purple-card.com/contact-us) within 24 hours of placing the order. The cancellation request must include your first and last name and the order number, and this information must match the details provided at the time of purchase.

Refunds

Refunds will only be issued through the original payment method used for the purchase. Please allow up to 45 days for the refund process to be completed.

This policy is designed to ensure clarity and transparency in sales and purchase transactions on the Purple Card website.